All Heys EU GmbH orders are shipping UPS Standard ground out of our Distribution Center in Germany within 48 hours.

Orders shipping to Germany will arrive within 2 business days.

Orders shipping to Austria, Belgum, Croatia, Czechia, Denmark, Estonia, Finland, France, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spin and Sweden will arrive within 2-3 business days

Orders shipping to Bulgaria, Greece, Ireland, Italy, Liechtenstein, Montenegro, Norway, Romania and Serbia will arrive within 3-5 business days.

Orders shipping to United Kingdom, Guernsey and Switzerland will arrive within 5 business days.

Orders shipping to Cyprus, Gibraltar, Malta, Türkiye and Ukraine will arrive within 5-7 business days 

Heys EU GmbH will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

All shipping is done with UPS Standard ground shipping out of our Distribution Center in Germany.

Please "Log In" into your account and view its Order Status and tracking information

Once you have received an order confirmation number you will not be able to make any changes or cancel the order. Please send us an email at eu@heys.com for any changes/cancellations.

Once your order is shipped via UPS you will receive an email providing you with your tracking number. Kindly click the link to view the status of your package. You may also "Log In" to your account to retrieve your tracking number displayed beside the “Fulfillment Date”

Click the "Log In" link at the top right hand side of our site, then click on the order in question to retrieve your tracking number(s) (your tracking number will be displayed beside the Fulfillment Date). Click the tracking link provided to see your order status. If your package shows a status of “delivered” please email eu@heys.com for assistance.

After placing your order, you may click the "Log In" link at the top right hand side of our site to review your order status. When your order is shipped you will see your tracking number displayed in your account. You will also receive a shipment confirmation email along with a URL link to track your package on UPS website

Click the "Log In" link at the top right hand side to review the items purchased. If you have received your shipment, please check inside each piece to make sure the missing item(s) is not “nested” inside another product – we do this to further save you from shipping charges.

If the missing item is not “nested”, Please email our EU Heys representative for further assistance at eu@heys.com.

At this time, we do NOT accept Backorders / Advance orders.