Heys Luggage Warranty Card
Heys levels of warranty depending on the product you have purchased. Below is an explanation of the warranties offered.
You're covered for 10 years by the Heys Executive Class Warranty from your luggage's original purchase date to its original owner to be free from defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt.
This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately. Most airlines will not accept baggage claims after 48 hours. it is important that you carefully inspect your luggage after your arrival and make any claim with the airline while you are still in the airport.
Heys International will not accept any returns without prior authorization by our customer care department. Luggage sent to us must be prepaid and must have our claim# clearly labelled.
We thank you for purchasing a Heys product.
You're covered for 5 years by the Heys Prestige Class Warranty from your luggage's original purchase date to its original owner to be free from defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt.
This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately. Most airlines will not accept baggage claims after 48 hours. it is important that you carefully inspect your luggage after your arrival and make any claim with the airline while you are still in the airport.
Heys International will not accept any returns without prior authorization by our customer care department. Luggage sent to us must be prepaid and must have our claim# clearly labelled.
We thank you for purchasing a Heys product.
Your HEYS luggage is covered by a commercial warranty
HEYS luggage is covered by a 5-year, or 10-year commercial warranty, depending on the product model.
The applicable warranty period is indicated on the product packaging, product page, warranty documentation, or other applicable product information.
This commercial warranty applies only to HEYS luggage products specifically identified as being covered by the HEYS warranty.
What is covered
The HEYS commercial warranty covers defects in materials and workmanship occurring during normal use of the covered luggage during the applicable warranty period.
What is not covered
This commercial warranty does not apply to:
- Accessories or accessory products that are not specifically identified as covered luggage;
- Children's accessories and other accessory items intended for regular use or consumption;
- Normal wear and tear;
- Damage caused by misuse, abuse, accidents, improper handling, or unauthorized modifications;
- Cosmetic deterioration that does not affect the functionality of the product.
The specific terms, exclusions, and warranty period applicable to each product are provided with the product and/or on the applicable product information page.
Your EU legal guarantee rights
This commercial warranty is in addition to and does not affect your statutory rights under applicable EU consumer law.
Consumers in the European Union benefit from a minimum 2-year legal guarantee of conformity for goods. If a product does not conform to the contract, consumers may have rights to remedies provided by applicable law, including repair or replacement and, in certain circumstances, a price reduction or reimbursement.
The legal guarantee is a right against the seller and is independent of this commercial warranty. Some EU Member States may provide consumers with longer periods of protection under national law.
How to make a warranty claim
Please retain your proof of purchase.
To make a claim under the HEYS commercial warranty, contact the seller from whom the product was purchased or follow the warranty claim instructions provided with the product.
HEYS may require proof of purchase, product identification, photographs, and/or other information reasonably necessary to assess the claim.