We guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.

*Returned goods must be in the same condition that you received them in. We do not exchange or refund product(s) that were purchased from other retailers. Used products are non-refundable. Heys EU GmbH has the right to refuse products that are returned to us in used condition. If returns are sent to Eu Heys in a used condition, they will be returned without notification.

Returns Procedure :

Heys EU GmbH will provide you ( via email or post ) with a prepaid UPS label to return the items back to us, you should expect to receive the return label within 24-48 business hours. Once we receive the returned product(s) back, we will simply deduct a standard  €9.99 deduction fee from your refund. This  €9.99 covers the cost of return shipping & handling to Heys EU GmbH

You can return unused items for 14 days from the receipt of shipment. All items must be in the condition you received them in with all hang tags attached and in the original box.

Your form of payment will be credited for the price of the item and any taxes less a  €9.99 return shipping & handling fee. Your credit will appear after Heys EU GmbH has received and processed your returned item through our return procedure. Once your credit has been issued, you will receive an email from our billing department confirming the refund.

Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.



For all exchanges, please follow the Return Procedure above.

Once we have received your item(s) we will process you with an exchange as long as it is of same value of the product you are returning.

If you decide to exchange your returned product with a different product of greater or less value, we will need to provide you with a refund. However, before we process the refund, we recommend our customers to place the new order on our eu.heys.com website.

**Heys is not responsible in covering the shipping charge, should you decide to place a new order to avoid the  €9.99 deduction fee.**

If you do not place a new order by the time we receive your exchanged item, we will deduct a standard $9.99 deduction fee from your exchanged refund.

Simply email us at Service.EU@heys.com for assistance in returning or exchanging your item