Heys offers 2 levels of luggage warranty depending on the product you have purchased. Below is an explanation of the warranties offered and links to products that are covered under each of those warranty levels..


Heys 10 Year Executive Class Warranty

You're covered for 10 years by the Heys Executive Class Warranty from your luggage's original purchase date to its original owner to be free from defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt. This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately. Most airlines will not accept baggage claims after 48 hours. It is important that you carefully inspect your luggage after your arrival and make any claim with the airline while you are still in the airport. Heys International will not accept any returns without prior authorization by our customer care department. Luggage sent to us must be prepaid and must have our claim# clearly labelled. We thank you for purchasing a Heys product.

View all product covered with our 10 Year Executive Class Warranty



Heys 5 Year Prestige Class Warranty

You're covered for 5 years by the Heys Prestige Class Warranty from your luggage's original purchase date to its original owner to be free from defects related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt. This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately. Most airlines will not accept baggage claims after 48 hours. It is important that you carefully inspect your luggage after your arrival and make any claim with the airline while you are still in the airport. Heys International will not accept any returns without prior authorization by our customer care department. Luggage sent to us must be prepaid and must have our claim# clearly labelled. We thank you for purchasing a Heys product.


View all product covered with our 5 Year Prestige Class Warranty